OpenRent Tenant Customer Story Case Study with Luke M

Customer Story: Luke M

Here’s a real story of what it’s like to rent a property with OpenRent.

Luke was entering London’s private rental market for the first time, moving in with his three flatmates. They all wanted to avoid the nightmare agency fees they’d heard about!

No Agency Fees, but a Better Service

“We found letting agents very impersonal and not tenant focused. Using OpenRent felt like we had someone looking out for us, as well as looking after the landlord.

“We think we saved around £900 between four of us compared to a high street agent. We’re so stoked that we were able to avoid unnecessary fees and high holding deposits.

“We loved being able to meet the landlord. We got to know her a bit and found that process a lot more personal and transparent, with a lot less pressure than dealing with letting agents.

We Keep You Safe, Up to Date and Won’t Waste Your Time!

“The website is intuitive and user friendly. The ‘Rent Now’ function is a great idea and makes the renting process really easy.

“I felt like I knew what was going on at every point. It was great to be able to see each step of the process updated in real time, including step-by-step updates during the referencing process. This was a great feature for us, to be able to track the progress of our references while we awaited the outcome.

“OpenRent uses a third party for the security deposit and makes this very clear. We felt much more comfortable paying money through OpenRent than we did through a certain high street agent (that we didn’t end up renting through) who couldn’t guarantee our deposit would be protected.

“It was also nice to see the property taken off the market the second we paid the holding deposit.”

Would Luke Recommend OpenRent to Other Tenants?

“I would never consider using traditional high street agents now that I’ve found a home with OpenRent. I am fortunate to have discovered OpenRent early. If I need to move house again I will definitely be going through OpenRent.

“I have recommended OpenRent to several people already and will continue to do so. The fees letting agents charge for their service are ridiculous and OpenRent shows that there really is a better way.

Rent Your New Home Directly from Private Landlords

OpenRent has thousands of rental properties live across the UK – and they’re all free from admin and agency fees!

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This article is not intended to form legal or investment advice. Investments in property are not guaranteed and can decrease in value as well as increase.