Kate B's Customer Story Letting her House with OpenRent for the first time

Customer Story: Kate B

Kate is a first-time landlord who trusted OpenRent to find tenants and create her first ever tenancy. With our speedy, safe and convenient Rent Now tenancy creation service, she wasn’t disappointed!

As a first-time landlord, what were your expectations of finding tenants?

“I was concerned. I should have probably started a few months previous, but kept putting it off. My flat was ready before Christmas but I didn’t finally commit to finding a tenant until mid January.”

How did you find letting your property with OpenRent?

“The flat below me had rented reasonably easily. I thought maybe a month. I had found a tenant and was in the process within three days of advertising. It was amazing.

“The system worked fantastically. I had one viewing cancellation which was processed through the portal, so it meant I could re-fill the timeslot quickly. I would say, of 60% of the enquiries, I could have selected any of them. I had a hard choice to make, but being in a position to have that choice was fantastic.” 

How did your tenants find letting through OpenRent?

Everyone who came round to view (I had 8 viewings on one day) said they preferred this system as it was much more accessible than going through a traditional agency. One couple quoted costs of up to £1200 [in fees] on a £500pm let, so they were all extremely positive and my final tenant I know found the process very easy.

“The whole process was so simple and straightforward from start to finish. The electronic tenancy signing, the holding deposit and the references were all handled really quickly.”

Will you use OpenRent again?

“Yes, it has been fantastic. As a first time landlord it was very clear and easy, and the feedback about where the process was up to was amazing. Possibly too much update when not much had happened, but then again it was good to know you were still working on the process

The communication was amazing. The pricing structure was excellent. I found a tenant within three days of going live with a structured system of viewings. I much prefer to meet the tenant and decide which one is right for me than go through an agent. OpenRent allowed me to do this, but I also had the back up from you to guide me at every step, rather than just advertising and dealing with enquiries individually.

It is a professional service that attracts good tenants. 10 out of 10 for service and follow up.”

Kate B, first time landlord
Kate B is a first-time landlord.

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This article is not intended to form legal or investment advice. Investments in property are not guaranteed and can decrease in value as well as increase.