On 1st June 2019, tenant fees were banned in England. We’ve always been against charging tenants these unfair fees, so we decided to celebrate with a competition.
Tenants shared their worst tenant fee stories for a chance to win £300 — the average tenant fee before the ban came into force.
We’ve now chosen a winner. And her story shows exactly why tenant fees needed to be banned.
Best Competition Entries
Before announcing the randomly-selected winner, let’s look at some of the best entries to the #FeeFreedom competition. From the hilarious to the depressing, here are some of our favourite stories from the dark days before the Tenant Fees Act.
The Competition Winner: Joanne
Joanne lives in Lymington with her husband and their three children. The family moved into their three-bed semi after moving away from London due to how expensive renting is in the capital.
Joanne’s tenant fees experience is terrible — but also typical. £30 for leaving cleaning products in the property’s utility room when she moved out. It’s so mundane, so arbitrary, and it’s exactly why tenant fees have been banned.
But her wider experience of renting has been tough, too. According to the English Housing Survey, 20% of tenants are unsure about how their landlord has protected their deposits.
Joanne has also experienced another common tenant travail; a landlord evicting her when they wished to sell the property. She has had to move her family several times due to landlords selling.
“We rely on others to not sell and unfortunately in our many years of renting we have been bitten a few times.”
But now the fee ban means that Joanne won’t lose money if her landlord sells.
“I feel wonderful as a tenant. This will save us money in the uncertain world that is renting.”
£2,000 in Fees
Joanne has paid at least £2,000 in tenant fees. But what was the worst thing about fees?
“Definitely the uncertainty of not knowing how much we would pay. This varies hugely amongst agents. We have paid from as little as £280 to as high as £500.
Share Your Fee Stories
Use #FeeFreedom to share your stories from the dark days before the Tenant Fees Act.