Renting a property using Rent Now is a 100% safe way to secure a property. It is also 100% free for tenants. Primarily we advise using the systems that we have in place to keep your money and data safe, but if you have sent money and/or personal information outside of OpenRent and are concerned that it will not be used legitimately we have some advice below.
Report it
If you receive communications from a landlord on OpenRent, and you think it looks suspicious, report the listing to us. Every OpenRent advert has a ‘Report Listing’ button on it and we will promptly look into any advert you have concerns about.
If a landlord claiming to use OpenRent has contacted you outside of our platform, and you think their message is suspicious, you can contact us here.
If you have transferred money
If you believe you have been defrauded you should contact the police as soon as possible. We will of course cooperate with any investigation that they are pursuing and they can contact us directly if they require any information.
Then make a report to Action Fraud: https://reporting.actionfraud.police.uk/login
It is also crucial that you inform your bank as soon as possible and mark the transaction as fraudulent so that they can assist in retrieving the funds.
If you have sent personal information
– Don’t open, respond to or click any links in any email communications from the advertiser of the advert suspected of fraud or other sources you are unsure about.
– Make sure your email password is strong.
– Contact your banking, email or other provider for advice if you believe sensitive information relating to their service has been compromised.
– Use our free services (e.g. messaging system, referencing, Rent Now) to take advantage of the many features we have created to protect users of our website.
If you think that someone is using your personal information to commit identity fraud, you can report this and seek further advice from:
Action Fraud:https://www.actionfraud.police.uk/a-z-of-fraud/identity-fraud-and-identity-theft
Citizens Advice:https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/
The Financial Ombudsman:https://www.financial-ombudsman.org.uk/data-insight/insight/avoiding-fraud-and-scams
